Kimmy H., who was injured when her apartment stairs collapsed

“The office is amazing. It’s clean. The front desk clerks are always really friendly, always smiling. From front to back, the staff is awesome. And that was from the very first meeting with the investigator, to all the girls I had phone calls with throughout the case. It didn’t matter if I came in ranting for 5 minutes or 2 hours, and I have, but they never once lost composure, and never once gave me a bad attitude. They were always very supportive, very friendly, very understanding. They tried to be as accommodating as much as they could possibly be. … (David Cohn) was a motivator for me to do everything better in life, not just this case. He challenged me, and I have stepped up to my promises to him, and myself. And it has made me a better person. I don’t want to let him down, not even in the future because I have so much respect for him. I’m going back to school because of him.»