“I was hesitant at first to move forward with the case. I don’t like confrontations and I don’t like the idea of suing. But I felt better once the process was explained to me that we’re not suing people, but we’re making sure insurance is able to compensate me for my injuries. My medical bills were piling up. I’m glad I called … Any time I needed to talk about the case, they were available to talk to me.  The attorney even gave me his personal cell phone number. He would put me at ease about the case.”